The Automotive Customer Service Course at TOC Automotive College is a specialised vocational programme designed to equip students with essential professional skills and industry knowledge required to excel in customer-facing roles within the automotive sector. This course focuses on developing strong communication, problem-solving, and interpersonal skills, alongside a solid understanding of automotive service processes, customer expectations, service quality standards, and dealership operations. Students learn how to manage customer inquiries, build lasting client relationships, handle service bookings, explain technical information in customer-friendly terms, and apply service excellence principles in workshop and showroom environments. Through a combination of theoretical learning and practical exercises, the programme prepares graduates for careers as customer service advisors, service consultants, client relations officers, and front-line staff in automotive workshops, dealerships, and service centres, empowering them to enhance customer satisfaction and contribute to business success in the automotive industry.